You can lose a customer in a heartbeat if they don’t feel valued, with many rating customer service as the most important factor of their relationship with a business. But how can you ensure you always provide the highest level of customer service? Here are some things I always ensure I do:

• Respond to emails in a timely fashion
• Answer the questions being asked
• Complete the task within the agreed time frame
• Keep clients updated
• Be polite and friendly
• If you don’t know the answer, be honest
• Do your research
• If a client isn’t happy, listen to find out why and try and rectify it
• Be consistent
• Show empathy
• Listen to your client